I’m new here, tell me more about The First Refresh!

How is The First Refresh different from other service providers?

Who are your Beauty Consultants?

Can I choose my Beauty Consultant?

How do I make an appointment?

What happens during the appointment?

Where will the service take place?

What should I prepare?

How do you ensure my health and safety?

How do I make payment?

What is your cancellation, late start and rescheduling policy?

What is your refund policy?

If I purchase a product, can my Beauty Consultant bring it along for my appointment?

Can I review my service after it’s been completed?

Why is there a surge fee on certain timeslots?

How does surge pricing work?

How can I avoid surge pricing?

Do you have a surcharge for Sentosa bookings?